Companies - Bad and Good

Here is my experience:

The Bad
Citi
I have held a lot of credit card throughout the years, but Citi has definitely been the worst. Their customer service is horrible. Last August, our family was on a cruise and we missed our scuba booking with Blue Island Divers in St. Thomas (another horrible company). Despite MasterCard regulations that say a merchant cannot charge a cardholder until a service has been provided, Blue Island Divers charged us full price for each one of our bookings. I disputed the charge through Citi, and learned just how terrible their customer service is in the process. I will never do business with Citi in any form again.

GE
We have a gas oven from GE installed in our home. It is one of their higher-end models and only a couple years old. A few months ago, Jess was playing with the kids in the other room while something was cooking in the oven and she heard a loud explosion. She ran into the kitchen to find that the oven glass had shattered into a thousand pieces. We called GE and they refused to do anything about it because the warranty was only for 1 year. I understand that it is out of warranty, but this type of failure seems like a manufacturers defect to me. Given the nature of the failure, I thought GE would respond...but they pretty much just washed their hands.

The Good
American Express
Let me be the first to say that I don't think any credit card company should necessarily be classified as "good;" however, if there is one, it would be American Express in my opinion. When Jess and I were first married, we splurged our savings on a red recliner that we found at Costco. We probably should not have bought it given our situation, but we did it anyway. The day we decided to buy it, Jess and I went to the Orem store and some lady had the last one on a cart and she was deciding whether to buy it. Jess and I literally followed her around the store for over an hour hoping that she would decide against buying it. The funny thing is that after about a half hour, we noticed there were 2 or 3 other people doing the same thing. Anyway, the lady ended up buying it and Jess called every Costco in Utah trying to find the recliner in stock. The only one we could find was in St. George. Jess had her Grandpa go pick it up and her cousin Travis brought it home the next weekend. The only problem was that Travis didn't tie the chair down. He didn't make it to Leeds before the chair flew out onto the highway. Jess was devastated. Here we had spent our life's savings on a chair and it was in pieces. I think she just cried on her bed for a day straight. Anyway, a day or two later, one of Jess's coworkers suggested that she call American Express to see if they would replace it. We figured we had nothing to lose, so she called. Sure enough, American Express gave us the money without any problem. They even let us keep the damaged chair (which we pieced together and still have sitting in our family room today...just don't look at the back of it). Awesome customer service.

Costco
Costco is awesome. Great customer service...great store.